Borro

Case Study

Role in the project

User Research, Visual Design, Prototyping

Project Overview

Business Linq, a dynamic digital marketing agency, approached our UI/UX design team to create an internal platform that would streamline their process of connecting with skilled freelancers for various design needs. 

The goal was to design an intuitive, efficient interface that would allow Business Linq to manage their freelance talent pool effectively.

Project Date

Dec 2023 - Feb 2024

Quick access to freelancer profiles and portfolios was crucial

Real-time project tracking and communication were high priorities

The system needed to integrate with existing tools and workflows

Performance metrics and analytics were essential for long-term talent management

Key insights:

Design Challenge

The main challenges were to:

Create a system that reflects Business Linq’s professional brand identity

Design an intuitive interface for internal staff to quickly find and engage with freelancers

Develop a comprehensive freelancer management system

Integrate project management and communication tools seamlessly

Research and Discovery

We conducted thorough research to understand Business Linq's specific needs:

  • Interviews with Business Linq’s project managers and team leads
  • Analysis of their current freelancer engagement process
  • Review of industry best practices for internal talent management systems

Brand Identity Integration

Brand-Centric UI Design & Implementation

Seamlessly integrated existing design elements and branding throughout the user interface, ensuring brand consistency.

Strategically applied brand colors and identity to key interactive elements, enhancing user engagement and brand recognition.

Designed a sleek, professional layout that reinforced Business Linq’s innovative image, improving overall user experience.

Information Architecture

Well structured platform to support efficient workflows:

Developed clear categories for digital services aligned with Business Linq’s offerings

Designed an intuitive navigation system for quick access to all features

Created a logical flow from freelancer selection to project completion

UX Enhancements

Advanced search and filter options for finding specific skills or freelancers

One-click project assignment and initiation

Integrated chat and video call features for seamless communication

Customizable project templates for recurring task types

Improved user experience for Business Linq's staff

we implemented:

UI Design

Key UI elements

A dashboard-style homepage for at-a-glance information

Card-based layouts for freelancer profiles and active projects

Custom icons for each service category

Consistent typography and color scheme for enhanced readability

CRM and Project Management Integration

We designed a comprehensive system to manage freelancers and projects:

  • Created a unified dashboard for project overview and freelancer management
  • Implemented a Kanban board for visual project tracking
  • Designed detailed freelancer profiles with performance metrics and history
  • Integrated time tracking and invoicing features

Prototyping and Testing

We developed interactive prototypes using Figma and conducted multiple rounds of testing:

Usability testing with Business Linq’s project managers

A/B testing of different dashboard layouts

Stress testing of the project management features with simulated high-volume scenarios

Feedback from these tests was crucial in refining our final Designs.

Final Deliverables

Our team provided:

A complete UI kit with all necessary components

Detailed user flow diagrams for key processes

High-fidelity mockups for all primary interfaces

Interactive prototypes of the entire system

Comprehensive documentation for Business Linq’s development team

Feedback from these tests was crucial in refining our final Designs.

Results and Impact

After implementation, Business Linq reported:

  • 40% reduction in time spent on freelancer selection and project assignment
  • 35% increase in project completion rate
  • 50% improvement in communication efficiency between internal teams and freelancers
  • 25% increase in overall freelancer satisfaction and retention

Feedback from these tests was crucial in refining our final Designs.

Conclusion

The Business Linq internal talent platform project demonstrated how tailored UI/UX design can significantly improve operational efficiency.

By focusing on the specific needs of a digital marketing agency, we created a system that not only streamlined freelancer management but also enhanced project outcomes and team collaboration.

Platform

I use the Double Diamond Design Process Model as it helps me to understand the problem through collecting information and identifying the problem. This research and reflection helps me to discover solutions and create a design that fulfils the users needs.

Michael Agoro

UX/UI Designer